Warranty & Quality Assurance
Every unit we sell is prepared to perform. Our standard 1-year warranty for end users gives you confidence after deployment.
Standard 1-Year Warranty
All used Cisco routers, switches, VoIP, wireless, and security equipment sold for end-user deployment come with our standard 1-year warranty unless otherwise noted on a specific quote.
If equipment experiences a problem within the warranty period, contact us immediately. We will work to resolve the issue quickly — often by shipping a replacement if we have stock available — to minimize downtime for your network.
Extended warranty options may be available on certain purchases; ask your sales representative for details.
Warranty Highlights
- ✓ 1 year for end users (standard)
- ✓ Covers hardware defects under normal use
- ✓ Fast response to minimize downtime
- ✓ Replacement from stock when available
- ✓ Clear claim process via phone or email
Our Quality Process
Refurbished does not mean “as-is.” We prepare equipment so it arrives in great shape and ready for service.
Inspection & Testing
Units are inspected and functionally tested. Critical components and interfaces are verified according to the platform.
Cleaning & Cosmetics
Equipment is cleaned and, where appropriate, finished so it looks professional when it arrives at your site.
Firmware & Readiness
Where practical, firmware is updated or verified and units are prepared for straightforward deployment.
Secure Packaging
Proper packaging protects equipment in transit so it arrives undamaged and ready for rack installation.
Support Commitment
Our goal is a clean, simple experience. If something is not right, we want to know about it promptly so we can make it right. Contact the same team that sold you the equipment — they understand your order and can escalate quickly when needed.
For warranty claims or technical questions about equipment purchased from us, call 800-942-4523 or use the contact form and reference your order details.
Questions About Warranty Coverage?
Our team is happy to clarify warranty terms for any quote or existing purchase.